Frequently Asked Questions

Can't find the answer to your question?
Please contact our customer care team on
07 5400 2096.

Getting Started

How do I order the Impression Kit?


Head to the product page and follow the prompts. All Impression Kits are sent out via AusPost Express so they will be with you in no time. 

What comes in the Impression Kit?


Your Bitesoft Impression Kit is filled with goodies!
You’ll find the following in there:
- Instruction manual
- Smile stretcher (for your intraoral photos)
- 8 tubs of putty
- 4 trays
- Gloves
- Prepaid Express return sticker for your completed Impressions

How do I book my BitesoftPro Appointment?


You can book your appointment on our website: Book Now.
Please click the closest clinic and leave your details. We will be in contact within 24 hours.

Why were my photos rejected?


It’s important when taking your intraoral photos that you ensure the quality is high and the lighting is natural. Avoid using flash photography.

How do I contact Bitesoft?


We are available 7 days a week between 8am-4pm AEST. Please phone us on 07 5400 2096.
Use our contact form or find us on social media!
Alternatively send us an email:

Why were my Impressions rejected?


Your Impressions are the most important part of your Clear Aligner journey. These Impressions are the basis for a digital model your Orthodontist will use to create a customer treatment plan. The level of anatomical detail this provides is a key factor to your treatment.

We will ask you to redo your Impressions when they don’t capture the position or shape of your teeth to the level of detail required. 

It’s important to take care when completing your Impressions to avoid having to redo them and delay your Clear Aligner treatment. 

Do I have to do the Impressions Kit or can I just buy the Clear Aligners?


All patients are required to complete the Impressions Kit, we are unable to fabricate Clear Aligners or a treatment plan without the Impressions. Although if you purchase your Clear Aligners we will send you an Impression Kit free of charge. 


How do I see if I am eligible for Clear Aligners?


Easy peasy!
Check out our FREE 15 second Smile Assessment once you’ve filled that out our team will be in contact with you shortly after. 

Why wouldn’t someone be eligible for Clear Aligners?


Bitesoft Clear Aligners are suited for mild to severe malocclusions. Mild to moderate cases can be treated with our at-home treatment. If a case is considered more complex we recommend our BitesoftPro option.

How old do I have to be to receive treatment?


We treat patients from the age of 14 years old. If you are under 18 years of age we require parental consent. We do have to ensure that you have lost all of your baby teeth before starting treatment.

I have wisdom teeth that need to be removed, can I still be treated?


We ask that our patients have their wisdom teeth removed if they are causing pain. Once the gums have healed from the removal we can then treat you and realign your smile. This does not mean you need your wisdom teeth removed if you want to take part in treatment, we can still treat you if you have wisdom teeth and they aren’t causing discomfort.

I have a permanent retainer, can I still be treated?


We ask that any patients wanting to undergo treatment have their permanent retainer removed. Unfortunately we are unable to align your smile if the retainer is still in place. 

Removing a permanent retainer is usually a simple and painless procedure.

My tooth is fractured, can I still be treated?


No, unfortunately you will need to have your tooth fixed before taking part in treatment. 

Can I have dental work done throughout my treatment?


Your regular dental hygienist clean is absolutely fine. However if you require a more complicated procedure please contact us as soon as possible.


How do Bitesoft Clear Aligners move my teeth?


Our Bitesoft Clear Aligners work by using calibrated force to align your teeth into a new position, this forces the body to adapt by remodeling the bone. 

Basically, when pressure is applied to a tooth, the periodontal ligament or PDL (a group of connective tissue fibers that attach the tooth to the alveolar bone) compresses and the bone on the side receiving the pressure responds by resorption. Following this process and the inflammation that occurs during the body’s attempt to heal, two kinds of bone cells are produced:

Osteoclasts - These cells break down existing bone on the compressed side of the periodontal ligament.

Osteoblasts - These cells build new bone on the stretched side of the periodontal ligament. 

Each Clear Aligner will move your teeth in small, safe and conservative increments. This is done over your specific estimated treatment time and monitored by our Orthodontists throughout the course of treatment. 

What are Bitesoft Clear Aligners made from?


All of our Clear Aligners are made from Zendura™ FLX. Our material used is BPA free.

We fabricate our Clear Aligners using Zendura™ FLX because we believe that aligner therapy should be:

Firm, but gentle.

Comfortable to wear.

Invisible and stay clear throughout treatment. 

Zendura™ FLX surpasses most commercial plastic materials as many don’t offer elasticity, so when damaged or moved their ability to rebound to the original state is extremely limited. 

The specially designed elastomeric layer of Zendura™ FLX provides our Clear Aligners with the unique ability to recover from any additional movement, or damage from the opposing dental arch and allows our Clear Aligners to move and mould specifically with your mouth. 

Zendura™ FLX is truly a unique material. The only Clear Aligner construction that is specifically designed to generate lower force on initial insertion, yet provide the elastic recovery that achieves a greater tooth moving force over time than possible when compared to standard thermoplastic materials. 

Do Bitesoft Clear Aligners hurt?


Discomfort at the beginning of your treatment is normal and as you get used to wearing an aligner you’ll notice this subside. Each new set of aligners can cause mild discomfort and this is why we recommend using your chewies to help your mouth adjust faster and to relieve some pressure.

Can I choose to straighten only my Top Teeth?


Yes, but only at-home treatment. In-clinic treatment requires both arch alignment. You still need to do an Impression for both arches, as it’s important to make sure your occlusion (bite) is healthy at the end of treatment. 

How long does Bitesoft Clear Aligner treatment take?


Depending on your teeth, the severity of your alignment and whether you follow your treatment plan completely, we tend to see results vary from 4-12 months. 

How often do I wear my Bitesoft Clear Aligners?


Everyday for 20-22 hours or 10-12 hours if you are using the Night Time Clear Aligners. Only to be removed for cleaning, brushing, flossing and whitening folks!

How often do I change my Bitesoft Clear Aligners?


Every 14 days you will scan your teeth with your ScanBox. You may be asked to move onto the next aligner or remain in that set until the next scan (3 days).

Oops! I’ve lost one of my Bitesoft Aligners!?


Please message us ASAP! Depending on where you are within your treatment we may be able to move you onto the next step however we do need to assess your progress before making this decision. 

Lost an aligner? Contact us here.

Should I keep my old Bitesoft Aligners throughout my treatment?


Yes, if not just as a souvenir of us but also in case you lose an aligner. This is VERY important. If you are known for misplacing things you will always have a previous set to go back to.

What if I have concerns about the way my teeth are moving during my treatment?


Send a message via the Dental Monitoring app and someone will be in contact within 12/24 hours. We’re here to help and to answer any questions you may have.

What if I am not happy with my results?


If your teeth don’t replicate the expected results in your 3D treatment plan, we will look into preparing some refinement aligners to be added at the end of treatment. 

We offer these refinements at no cost, however to qualify for free refinements you must have followed your prescribed treatment completely. 

Refinements must be requested within 30 days of finishing your treatment. 

What are refinement Aligners?


Refinement aligners are extra aligners needed at the end of treatment if there is still some movement needed. Just like people, some teeth are more stubborn than others!


What service do you use?


All of our items are shipped from our warehouse on the Sunshine Coast via Australia Post Express. 

You can track your item by following the link in your email from us.

What countries do you ship to?


Currently we only service Australia & New Zealand patients. If you are an international patient an are interested in treatment please contact us via email;

Do I pay to return my Impressions?


If you are in Australia, NO, we include a return Australia Post Express sticker for you to use. If you are in NZ you do need to cover the cost of your return shipping. Please send us a copy of the receipt when paying for your aligners and we will deduct the cost.

Ready to get started?

Complete the smile assessment to see if you are eligible.


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