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January 19, 2022

A customer care team, you can actually count on

Customer care team

We are changing the way of customer experience, with our dedicated in-house customer care team based at our Sunshine Coast HQ.

There is nothing worse than being hung up on after 3+ hours on hold, never hearing from a company you purchased through or not having access to an email address or phone number to ask questions.

Hide the pain, Harold - Meme

Our team is committed to your treatment, with individual team members assigned to guide you through your teeth straightening journey. Whether you prefer to chat online, pick up the phone or send a DM - we are available on all platforms to help. 

Don’t want to hear it from us? We’ve got thousands of patients who can tell you the same.

Imogen Bristow - Brisbane, AU. The customer service was fantastic, as my questions and queries were always answered quite quickly. I can’t recommend Bitesoft enough!


Sarah Gunia - Brighton East, AU. Super happy with my results - the whole process was so smooth and the customer service was exceptional!


Phillip Kenny - Jordan Springs, AU. Customer service is excellent and very professional. Very happy with my overall experience.


Sophia Araullo - Brisbane, AU. Everything from the very first email up to now has been really easy and the customer service is fast and so helpful. Really happy I decided to finally do this after yearrrrs and looking into braces and other options.

See more reviews here