Frequently Asked Questions

Schedule a free 15-minute e-consultation with a bitesoft expert to find out if you’re eligible for treatment.

Achieving a straighter, more confident smile begins with our easy-to-use Impression Kit. Designed for accuracy and simplicity, it allows you to take precise molds of your teeth from the comfort of your home. Once we receive your impressions, our experts will create a custom treatment plan tailored to your unique smile. With everything you need included, getting started has never been easier!

Ready to start your in-clinic Bitesoft treatment? Book your appointment easily through our website by selecting your nearest clinic and submitting your details. Our team will reach out within 24 hours to guide you through the next steps!

Sending treatment photos at the start of your bitesoft journey is crucial for creating a precise and effective treatment plan. Here’s why:

1. Accurate Assessment – Clear photos give our dental experts a full view of your teeth and bite, helping us design a plan tailored to your unique smile.
2. Better Customisation – Along with your impressions, photos provide additional details about your teeth, ensuring your aligners fit perfectly and work effectively.
3. Baseline for Progress – These images serve as a reference point, allowing us to track your transformation from start to finish.

Providing high-quality photos ensures you get the best results possible, setting the foundation for a smooth and successful treatment!

Your Impressions are a crucial part of your at home clear aligner journey. They serve as the foundation for the digital model that our team uses to create your personalised treatment plan. The accuracy and detail of these Impressions are vital to the success of your treatment.

If your Impressions do not capture the correct position or shape of your teeth with the necessary level of detail, we may need to ask you to redo them. To avoid any delays in your clear aligner treatment, please take extra care when completing your Impressions. If you would prefer to get a scan at on of our partner practices, please contact us via phone 07 5400 2096.

All patients are required to complete the Impressions Kit, unless you prefer to go in clinic to have an intraoral scan ($100 cost). We are unable to fabricate Clear Aligners or a treatment plan without the Impressions. Although if you purchase your Clear Aligners we will send you an Impression Kit free of charge. 

We are available 5 days a week between 8am-4pm AEST. Please phone us on 07 5400 2096.

Alternatively send us an email: info@bitesoftco.com

Schedule a free 15-minute e-consultation with a bitesoft expert to find out if you’re eligible for treatment.

There are several reasons why someone might not be eligible for clear aligner treatment. Here are some common factors:

1. Severe Dental Issues

• Severe misalignment or bite issues (e.g., significant overbite, underbite, crossbite, or open bite) may require more advanced orthodontic treatment, such as traditional braces, instead of clear aligners.
• Gum disease or untreated cavities could prevent clear aligner treatment because proper oral health is essential for the treatment's success.

2. Teeth That Are Not Fully Erupted

• Clear aligners are not ideal for patients who have baby teeth still present or for those whose teeth have not fully erupted, as the treatment requires adult teeth to be in place for proper alignment.

3. Non-Compliance Risk

• Clear aligners require a high level of patient compliance. If a patient is not committed to wearing the aligners for the recommended 20-22 hours per day, the treatment might not be effective. In such cases, other forms of orthodontic treatment might be recommended.

4. Complex or Large Tooth Movements

• Clear aligners are most effective for moderate teeth movements. If the required tooth movement is too complex or involves significant rotation or tilting, traditional braces may be a better option.

5. Existing Dental Appliances

• If a patient has other orthodontic appliances like retainers or dental work (e.g., bridges or crowns) that interfere with the fit of aligners, they may not be a good candidate for clear aligners. In saying that, we can work around bridges and crowns.

6. Age Restrictions

• While clear aligners can be effective for teens and adults, younger children with growing mouths may not be suitable candidates. Treatment may need to wait until the patient is 14 and over.

7. Jaw Problems or Skeletal Issues

• If the patient has significant jaw alignment problems or skeletal issues (such as severe jaw discrepancies or temporomandibular joint disorders), clear aligners may not be sufficient, and alternative treatments such as traditional braces or surgery may be recommended.

8. Lack of Commitment to Regular Check-ins

• Our clear aligner treatment requires regular check-ins  (remotely through the dental monitoring app). If the patient is unable or unwilling to follow up regularly, this could affect eligibility or the success of the treatment.

In these cases, the treatment plan would either be adjusted to another form of orthodontic care or postponed until the patient is a better candidate. It's always best for patients to have a professional consultation to determine the most appropriate treatment for their needs.

We treat patients starting at age 14. If you're under 18, parental consent is required. Additionally, we need to ensure that all baby teeth have been lost before beginning treatment.

We recommend that patients have their wisdom teeth removed if they are causing pain. Once the gums have fully healed from the removal, we can proceed with treatment to realign your smile. However, if your wisdom teeth are not causing discomfort, there’s no need for removal, and we can still proceed with your treatment.

We ask that any patients wanting to undergo treatment have their permanent retainer removed. Unfortunately we are unable to align your smile if the retainer is still in place. 

Removing a permanent retainer is usually a simple and painless procedure.

Our bitesoft clear aligners use gentle, calibrated pressure to gradually shift your teeth into their ideal positions. This pressure triggers the body to remodel the bone surrounding the teeth. When force is applied to a tooth, the periodontal ligament (PDL) — a group of connective tissue fibers that anchor the tooth to the bone — compresses. In response, the bone on the pressured side undergoes resorption, while on the opposite side, new bone is formed.

This process involves two types of bone cells:

• Osteoclasts: These break down the bone on the compressed side of the ligament.
• Osteoblasts: These build new bone on the stretched side.

Each Clear Aligner moves your teeth in small, safe increments, monitored by our team throughout your specific treatment timelineb

All of our clear aligners are crafted from Zendura™ FLX, a BPA-free material. We choose Zendura™ FLX because we believe aligner therapy should be:

• Firm, yet gentle
• Comfortable to wear
• Invisible and remain clear throughout treatment

Zendura™ FLX outperforms many standard plastic materials. While most plastics lack elasticity, making them prone to damage and unable to return to their original shape, Zendura™ FLX features a specially designed elastomeric layer. This unique feature allows the aligners to recover from any movement or damage caused by the opposing dental arch, ensuring they mold perfectly to your mouth.

Zendura™ FLX is truly one-of-a-kind. It’s the only material specifically designed to generate lower initial force upon insertion, while its elastic recovery provides continuous, greater tooth movement force over time—something traditional thermoplastics can’t match.

Discomfort at the beginning of your treatment is normal and as you get used to wearing an aligner you’ll notice this subside. Each new set of aligners can cause mild discomfort and this is why we recommend using your chewies to help your mouth adjust faster and to relieve some pressure.

All orders are shipped from our Sunshine Coast warehouse via Australia Post Express. You can track your shipment using the link provided in your confirmation email.

Currently we only service Australia & New Zealand patients. If you are an international patient an are interested in treatment please contact us via email; info@bitesoftco.com

If you're in Australia, return shipping is on us! We provide a prepaid Australia Post Express return sticker for your convenience. If you're in New Zealand, you will need to cover the return shipping cost. Simply send us a copy of the receipt when making your aligner payment, and we'll deduct the amount.