FAQ's

About the Starter Kit

Your starter kit comes with;

- Instructions for your photos and impressions;

- A cheek stretcher for your intraoral photos;

- Putty and trays (enough to do 4 impressions); and

- A prepaid return satchel for sending your completed impressions back to us.

We ask you to retake your photos when they won’t be able to serve as viable diagnostic tools for your orthodontist. That would be the case for one of two reasons: because the quality of the photos themselves is too low, or because they don’t show your teeth and gums fully enough.

For example, your photos would be rejected if they were too dark, too blurry, or had too much flash. They would also be rejected if they didn’t show key details like the occlusal surfaces (the part of the teeth you use to chew) or your gumline (the line where the gums and the teeth meet).

We ask you to redo your impressions when they don’t capture the position and shape of your teeth in enough detail. For example, your impressions would be rejected if they were too shallow to show the line where your teeth meet your gums, or if your teeth scraped against the side of the tray and ruined the impression when you pulled them out of the putty.

The impressions are intended to serve as the basis for a digital model your orthodontist will use to create your custom treatment plan. The fidelity of that model — the level of anatomical detail it provides — is a key factor in your care: If it isn’t a precise rendering of your teeth and gumline, your orthodontist won’t be able to design and engineer a truly individualized plan. So the quality of the initial impressions is crucial.

There are a few reasons you wouldn’t be a candidate:

Because your case falls beyond the range of the mild to moderate malocclusions we treat. (The term malocclusion, literally “bad bite,” refers to an imperfection in the way your teeth come together when your jaw is closed.) We don’t treat severe alignment and spacing issues, and we can’t offer bite correction. In any case where you’d be better served by in-office dental or orthodontic treatment with close monitoring than by remote treatment with Bitesoft, we’ll be completely up front about it — we always want you to get the best possible care.

Because you either haven’t been to the dentist recently or have upcoming dental work scheduled. We require your primary oral care needs to have been addressed prior to treatment. A dentist will make sure you don’t have any cavities or decay and that your gums are healthy enough for orthodontic teeth movement. 

Once you purchase your kit it is non-refundable unless your assigned orthodontist determines that Bitesoft is not the right treatment option for you. In that case, you’ll be refunded in full.

Aligners

Bitesoft Co. Invisible Aligners are custom made thermo-plastic plates that shift and shape teeth into your desired position. 

Aligners work by using carefully calibrated force to move your teeth into a new position, forcing the body to adapt by remodeling the bone. Each set of aligners is a unique 3D-printed model of the teeth designed to move them into different positions along the way to the desired end result.

When pressure is applied to a tooth, the periodontal ligament surrounding it is stretched on one side of the root and compressed on the other. Then, following the inflammation that occurs during the body’s initial attempt to heal, two kinds of bone cells are produced: osteoclasts and osteoblasts. Osteoclasts break down existing bone on the compressed side of the periodontal ligament, while osteoblasts build new bone on the stretched side.

The individualized treatment plan your orthodontist prescribes will harness these biomechanical processes to straighten your teeth gently and gradually. Each step — that is, each new set of aligners — will move them only in small, conservative increments. Eventually your teeth will have moved fully into place, and the active phase of treatment will be complete.

Next comes the passive healing phase, when force is no longer being applied to the teeth. During this phase, which can last months, it’s crucial to wear your retainer as prescribed. If you don’t, your teeth will start to shift back to their original position.

We are teamed up with one of the largest & most respected Dental labs in the world. They have years of experience treating thousands of cases each year. 

We use, in our opinion, the best clear Aligner material available. That is Zendura® FLX™. Your Aligners are BPA free, will be more comfortable, stay clearer and most importantly they will ensure your smile journey is fast and efficient.

You can expect a little bit of discomfort as you get used to wearing your aligners — after all, you’ll have something completely new and unfamiliar in your mouth for extended periods of time.

Beyond that general adjustment period, there’s also typically some soreness during the first few days you wear each new set of aligners. When pressure is applied to a tooth to initiate movement, the periodontal ligament surrounding it is stretched on one side of the root and compressed on the other. That causes inflammation as the body tries to heal, but it will only last for a few days before the much less uncomfortable bone-remodeling phase of each step of treatment begins.

One good way to deal with soreness is to use the Chewies that come with your aligners — just put them in the affected area of your mouth and bite down repeatedly. That will exercise the periodontal ligament and help get rid of the inflammation. You can also bite down into the aligner without the Chewies to do the same thing.

Yes! Our gentle whitening foam whitens your teeth and freshens your breath at the same time. But keep in mind that it's specifically for use with aligners, not a free-standing product.

One bottle is included free with your aligners, and you can purchase additional bottles after that for $29.95 each. Get more here.

Because our whitening foam contains a lower dose of hydrogen peroxide than other whitening agents, it won’t make your teeth or gums sensitive or sore. You can use it up to four times daily!

If you’re 14- 17 and have lost all of your baby teeth, you can be treated with parental consent. 



Treatment with Bitesoft Co.

Yes, but we do need both your top and bottom impressions to complete your plan. We do this to make sure that your occlusion (your bite) is healthy at the end of treatment — in other words, we wouldn’t be able to guarantee that your teeth fit together properly when you bite down.

An average treatment is 6 months. But depending on how crooked your teeth are, it can be anywhere from 6-12 months.

Aligners are most effective when worn 20 to 22 hours per day and removed only for cleaning, brushing and flossing. 

You change your Aligners every 2 weeks unless told otherwise by the professional managing your treatment. 

Once we accept your Impressions, it generally takes 5-10 business days to receive your Treatment Plan.

No, unfortunately you cannot. Once we send your Impressions off to get scanned and we see you have a fracture, we will refund your money straight away. Once you get the fracture fixed, come back and begin treatment.

We usually only deal with mild to medium cases. If you are unsure, fill out our 30 second smile test and see if you are suitable now. 

No, you should take them out when smoking as this could discolour or damage your Aligners.

You sure can, just make sure you work extra hard... Gains baby!

Every single person has a completely different treatment plan. It's hard to say when you will start seeing results but most customers generally notice results around the 2nd month.

Absolutely. We just recommend that you rinse them off with cool water and brush and floss your teeth when you’re finished to keep your aligners as clear as possible.

When it comes to hot liquids like tea and coffee, don’t worry. As long as they’re not scalding, they’ll be just fine. But if you like your coffee piping hot, maybe take them out first.

Yes, we recommend that you keep all of your aligners throughout treatment.

Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out via email info@bitesoftco.com

If you lose an aligner, contact our care team immediately. Depending on your case, you may be able to move on to the next step in treatment. In certain cases, you may need to purchase a replacement step. It’s important that you reach out so your account can be updated to reflect your current step.

If you need to get any dental work done that would impact your treatment, reach out to our care team. We’re available 7 days a week.

No need to contact us for regular cleanings.

No. Attachments and buttons allow for dramatic tooth movement, but they require in-office treatment and supervision that we don’t currently provide. Any case calling for their use is beyond the scope of the mild to moderate malocclusions we treat.

To clean your aligners, just rinse them with cool water. You can also use toothpaste and a soft bristle toothbrush for a more thorough cleaning.

Never rinse your aligners with hot water or soak them in mouthwash or denture cleaner.

If you have any concerns, reach out to our care team. They’ll review your case and loop in your orthodontist, who will review your case determine the best course of action.

Retainers work by keeping your teeth in their new position during the passive healing phase of treatment, then indefinitely after that. Remember that treatment doesn’t end when the active bone-remodeling phase is complete — your teeth are constantly shifting, and if you don’t wear your retainers as prescribed, they’ll start to shift back toward their original position.

Most patients will only need to wear their retainers at night after the first two weeks, when they need to be worn 22 hours a day. But as long as you keep using them, your teeth will stay where they were at the end of the active phase of treatment.

You’ll need to wear your retainers for the 6 week passive healing phase of your Bitesoft treatment, and then for 8 hours per night indefinitely.

For the first two weeks after active treatment, wear your retainers for 22 hours a day.

For the third and fourth weeks, wear your retainers for 18 hours per day.

For the fifth and sixth weeks, wear them for 12–14 hours per day.

Make sure you keep wearing them for 8 hours at night indefinitely, because if you don’t, your teeth will start to shift back toward their original position.

We do not offer a money-back guarantee. That said, it’s very important to us that you do end up happy with your results.

If your teeth don’t match the result you see in your 3D treatment plan, we’ll look into a process called refinements. Refinements are additional aligners added at the end of treatment.

In order to qualify for no-cost refinements, you must have worn your aligners as-prescribed throughout your treatment. That means you’ve worn your aligners for 22 hours a day or 8-10 hours for NightBite Aligners and sent in regular progress photos for our team to assess.

Refinements must be requested within 30 days of finishing your last aligner step.

Am I a candidate?